Shipping & Delivery

Shipping

All retail stores who sell products on BikeExchange, ship their goods, or provide a click and collect service throughout Australia. Shipping costs are calculated by the value of the order, size and weight of the good and the shipping company used by the seller. 

Shipping costs (if applicable) can be seen on the specific product page itself, and when added to cart, calculated accordingly once you advise your location and added to the total amount.

Free shipping may be offered at the discretion of the seller. Please check the shipping costs directly on the offer or product.

Note: it is up to the bike retail store to advise their shipping and delivery details and or conditions, regarding their products and services. These can be found on their shop page, and individual product pages along with any other Terms & Conditions of the product.

Delivery

The standard delivery time is between three and ten working days from the time the order is placed. i.e. from when all items are ready to ship and all payments have been received and cleared. In the event that an ordered item is not available or it is not possible to fulfil your order we will notify you within 2 (two) business days to arrange an alternative Product, a Backorder or a full refund immediately.

Shipping of bicycles

Complete bicycles are always pre-assembled* and shipped in a bicycle box.  If you assemble the bike yourself, we recommended you have a bike mechanic give it a ‘once over’ before you take it out to ensure everything is in the right place and secure.

*Pre-assembled as much as possible to fit in a bike box. The seat post, the handle bars and pedals will need to be secured to the bike as these parts cannot be fully assembled to ship.